Note: This is the only commercially available book on Microsoft CRM Online 2011.  Buy this book from Amazon or Barnes & Noble.

Microsoft Dynamics CRM Online 2011 Quick Reference  is an essential guide for exploring end-user features in Microsoft Dynamics CRM Online 2011. With the introduction of real-time dashboards and reports, and even tighter integration with Outlook, this version set the industry standard for cloud CRM platforms.

Microsoft Dynamics CRM Online 2011 Quick Reference  includes step-by-step instructions, tips & tricks, and expert advice from several of the country's top CRM consultants.

  • Paperback: 224 pages
  • Language: English
  • ISBN-10: 0970606990
  • ISBN-13: 978-0970606990