For the past three versions of Microsoft Dynamics CRM Online, Innovative Solutions has assisted clients who want to combine everyday Microsoft Office applications with a powerful customer relationship management (CRM) platform.   Microsoft Dynamics CRM Online is accessed over the Internet to rapidly improve marketing, boost sales, and bolster customer service interactions. Microsoft Dynamics CRM Online equips business professionals with access to customer information through a full suite of marketing, sales and customer service capabilities with a familiar Microsoft Office Outlook experience to help ensure rapid user adoption and fast results.

Nonprofit organizations can harness the power of CRM by configuring sales and marketing features to track volunteer and staff activity, fundraising and external relations with key consitutents and the media.

Historically, companies and organizations looking for technology to improve customer or constituent experience have been hampered by lengthy and costly implementations, inflexible software, and poor user adoption. Microsoft Dynamics CRM Online helps solve these challenges with powerful, easy-to-use CRM software delivered over the Internet to help organizations get up and running quickly and cost-effectively with the flexibility to meet the unique needs of any business. And best of all, Microsoft CRM Online integrates with Outlook.


Microsoft Dynamics CRM Online provides a host of additional features and capabilities that enable your organization to:


GET STARTED QUICKLY
Using your Web browser, you can quickly create your online CRM solution and begin transforming your business right away without complicated technology server setup. Start using the marketing, sales, and customer service capabilities in Microsoft Dynamics CRM Online immediately or take advantage of the intuitive configuration capabilities to quickly add or modify fields, forms, workflow, and reports to tailor it to fit your business or nonprofit needs.


ACCESS YOUR CUSTOMER OR CONSTITUTENT DATA
Microsoft Dynamics CRM Online helps ensure that your data is available when and where it's needed (online or offline) and in the necessary format through the user interface, Web services interface, or as an exported file.


DRIVE USER ADOPTION AND PRODUCTIVITY
Microsoft Dynamics CRM Online works in a way that is familiar to your users. Users can work in an environment they already use and understand, either through their Web browser or from within Microsoft Office Outlook. As users of Outlook, Word and Excel, your staff will find Microsoft Dynamics CRM Online features famliar and easy-to-use.


STREAMLINE BUSINESS PROCESSES
With Microsoft Dynamics CRM Online, users can quickly design workflows to standardize and streamline their business activities, automate repetitive tasks and enable the consistent execution of marketing, sales, and service processes to ensure your best business practices work as they should.


MAKE BETTER-INFORMED DECISIONS
Microsoft Dynamics CRM Online provides rapid, relevant access to information so you can make faster, better-informed decisions. Turn customer or constituent data into actionable insight with wizard-based tools that enable end users to create sophisticated reports on their own, helping you to more quickly identify trends, problems, and opportunities.


CUSTOMIZE TO MEET BUSINESS NEEDS
Customize and extend your Microsoft Dynamics CRM Online solution through easy-to-use wizards and point-and-click tools. Connect your CRM data with existing business system data in real time by using native Web services.


ADAPT QUICKLY TO CHANGE
Microsoft Dynamics CRM Online can fit the unique needs of your business and adapt and grow with your company or organization without expensive hardware upgrades. And when your business needs change you have the option of switching to Microsoft Dynamics CRM on-premise software built on the same code base as Microsoft Dynamics CRM Online, giving you the true power of choice.