Parature from Microsoft is a leading provider of cloud-based multi-channel customer service software that empowers organizations to deliver amazing customer experiences. Our solution integrates a customer portal, an intuitive self-service knowledgebase, a help desk ticketing application, and a host of robust business modules into a central, fully-customizable, web-based system that currently supports more than 100 million end users worldwide.

As the leading provider of cloud-based social and customer retention software for more than 100 million end users worldwide, Parature specializes in solutions for mid-market to enterprise businesses. Parature helps organizations (including clients such as Hitachi Data Systems,, iWin, Threadless and more) to deliver excellent customer service and engage with customers across multiple service channels including social media.