Introduction to Microsoft Dynamics CRM 2013 (2 Hours, Level: Beginner)  This short introductory course will provide a basic overview of Microsoft Dynamics CRM 2013.  By the end of this course, the student will be able to answer the question, “What is CRM and why should I use it?”  A basic introduction to the CRM user interface, contact, and account entities are also included.

What's New in CRM 2013 (2 Hours, Level: Beginner)  This short course is designed for users who are making the transition from an earlier version (4.0, 2011) to Microsoft Dynamics CRM 2013.  Topics covered include: the updated user interface, auto-save, updated form elements, Business Rules, and the Business Process Flow UI.

CRM End-User Boot Camp (2 Days, Level: Beginner)  This comprehensive course is designed to orient the student with all of the end-user features in Microsoft Dynamics CRM 2013.  This introduction covers sales, marketing, and service management features that come included with the out-of-the-box application.